{"id":654,"date":"2016-06-10T11:18:31","date_gmt":"2016-06-10T10:18:31","guid":{"rendered":"http:\/\/www.erongored.com\/?p=654"},"modified":"2017-06-27T14:24:44","modified_gmt":"2017-06-27T13:24:44","slug":"erongo-red-launches-the-call-centre","status":"publish","type":"post","link":"https:\/\/erongo-red-demo.greenwebdesign.dev\/dup\/erongo-red-launches-the-call-centre\/","title":{"rendered":"Erongo RED launches call centre"},"content":{"rendered":"<p><em><strong>On Thursday, 10 April 2014, Erongo RED reached another milestone by launching the Call Centre as part of company\u2019s drive to become a customer focused and enhance communication with customers. The new call centre is first of its kind in the electricity supply industry in Namibia.<\/strong><\/em><\/p>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\">\n<div style=\"width: 296px\" class=\"wp-caption alignleft\"><img decoding=\"async\" class=\"size-medium wp-image-749 alignleft\" src=\"https:\/\/erongo-red-demo.greenwebdesign.dev\/dup\/wp-content\/uploads\/2016\/06\/robbie-286x300-286x300.jpg\" alt=\"robbie-286x300\" width=\"286\" height=\"300\" srcset=\"https:\/\/erongo-red-demo.greenwebdesign.dev\/dup\/wp-content\/uploads\/2016\/06\/robbie-286x300-200x210.jpg 200w, https:\/\/erongo-red-demo.greenwebdesign.dev\/dup\/wp-content\/uploads\/2016\/06\/robbie-286x300.jpg 286w\" sizes=\"(max-width: 286px) 100vw, 286px\" \/><p class=\"wp-caption-text\">Erongo RED\u2019s Chief Executive Officer, Robert Kahimise at the launch of the Call Centre<\/p><\/div>\n<p>In his briefing to the media, the Chief Executive Officer of Erongo RED, Robert Kahimise said that \u201cErongo RED regards the relationship with our customers as absolutely important to the organisation. The launching of the Call Centre is part of our efforts to improve communication with our customers. In the last two years Erongo RED recorded numerous enquiries from all the towns within Erongo region. Therefore, having a central communication hub is necessary to efficiently respond and attend to ever rising volume of customer enquiries,\u201d<\/p>\n<p>According to Kahimise, \u201cthe Call Centre software is designed in such a way that it is able to keep track of the calls received each day and how many of these calls have been resolved. The Call Centre will receive customer complaints through several channels such as telephone, fax, email, etc. The customer complaints are registered and resolved immediately or forwarded to the field personnel for timely action and rectification. The status of the complaints are periodically tracked and updated and the customers can know the status of the complaints logged and registered by contacting the call centre personnel. In case the complaint is not resolved within a specified time limit, the complaint is escalated to higher authorities for expediting the resolution thereof,\u201d Kahimise said.<\/p>\n<p>Customers of Erongo RED will now be empowered to have information they need within regulatory accepted standards. The call center will also serve as a central hub that links a customer and our organisation together.<\/p>\n<p>The Call Centre toll-free number is <b>0819600<\/b> and the number is accessible from anywhere in Namibia. Kahimise further said \u201cThe launching of the Call Centre is just one of the many investments Erongo RED has made in various towns in Erongo region for the benefit of all,\u201d<\/p>\n<p>Erongo RED has recently commenced with the SMS platform, which enables the company to send Bulk Power Outage Notifications via a cellphone to all the customers that have registered with us. Customers who would like receive SMS notifications are encouraged to please update their account information by visiting our customer care offices.<div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>On Thursday, 10 April 2014, Erongo RED reached another milestone by launching the Call Centre as part of company\u2019s drive to become a customer focused and enhance communication with customers. The new call centre is first of its kind in the electricity supply industry in Namibia.<\/p>\n","protected":false},"author":1,"featured_media":750,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-erongo-red-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Erongo RED launches call centre - ErongoRED<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/erongo-red-demo.greenwebdesign.dev\/dup\/erongo-red-launches-the-call-centre\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Erongo RED launches call centre - ErongoRED\" \/>\n<meta property=\"og:description\" content=\"On Thursday, 10 April 2014, Erongo RED reached another milestone by launching the Call Centre as part of company\u2019s drive to become a customer focused and enhance communication with customers. 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