{"id":866,"date":"2016-07-01T06:57:29","date_gmt":"2016-07-01T05:57:29","guid":{"rendered":"http:\/\/www.erongored.com\/?page_id=866"},"modified":"2022-02-16T08:03:58","modified_gmt":"2022-02-16T06:03:58","slug":"payment-methods","status":"publish","type":"page","link":"https:\/\/erongo-red-demo.greenwebdesign.dev\/dup\/payment-methods\/","title":{"rendered":"Payment Methods"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:3%;--awb-padding-right:5%;--awb-padding-left:5%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-bottom:30px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Payment Methods<\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_5_6 5_6 fusion-five-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:82.6666%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: justify;\">Erongo RED receives literally thousands of payments from customers on a monthly basis. Whilst most customers identify their payments properly and make them on time, some customers still indicate the incorrect references which make it impossible for us to allocate the payment to any specific account.<\/p>\n<h3 style=\"text-align: justify;\">These include:<\/h3>\n<ul>\n<li style=\"text-align: justify;\">Non-descript payment references such as \u201cElectricity\u201d, \u201cCash Deposit\u201d, \u201cErongo RED\u201d, \u201cPayment\u201d, or payments referenced to a name which is not registered on our system<\/li>\n<li style=\"text-align: justify;\">Payments referenced to individuals, whilst the same name may appear on our system multiple times for different properties<\/li>\n<li style=\"text-align: justify;\">Payments referenced to erf numbers, even though the same erf number may be in use in almost every town \/ suburb in the region<\/li>\n<li style=\"text-align: justify;\">Cash \/ cheque deposits made at bank tellers that do not show the account number as reference. When a payment is not reflected on your account, it will be automatically selected for suspension of\u00a0services, and will result in a late payment penalty fee and or interest being charged.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: justify;\"><strong>Whilst Erongo RED makes all reasonable efforts to accommodate our customers, the onus is on the customer to ensure that their payments are properly identified and that they are made on time. What we expect from our customers:<\/strong><\/p>\n<ul>\n<li style=\"text-align: justify;\">Pay by the due date: please ensure that your internet \/ direct payment reflect in our bank statement by the due date. Payments received and \/ or identified after the due date are classified as\u00a0\u201clate\u201d and will result in penalty fees being charged. Please ensure that you adhere to your internet banking cut-off times<\/li>\n<li style=\"text-align: justify;\">Customer payments must be referenced to an existing account number \u2013 this number is picked up automatically from the bank statements downloaded daily and allocated by the system to\u00a0the customer\u2019s account. The complete number, including all zeroes, must be quoted for this to work properly<\/li>\n<li style=\"text-align: justify;\">Bulk payments \u2013 i.e. \u00a0more than one account paid with one payment must be accompanied by a remittance advice \u2013 this serves as proof to manually allocate the payments to the different accounts quoted. Without this documentary proof, no allocations will be made, as account numbers and amounts cannot be guessed<\/li>\n<li style=\"text-align: justify;\">Incorrectly referenced payments can only be claimed if the customer provides documentary proof \u2013 i.e. customers must provide the remittance advice printed from their own banking website \/ bank-stamped deposit slip to claim ownership of an unallocated payment. This protects all parties involved against the risk of fraud<\/li>\n<li style=\"text-align: justify;\">Remittances must be sent to a central point: Customers should please scan and \/ or e-mail remittances to info@erongored.com.na or fax to (064) 214 649 to ensure that they are allocated.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:13.3333%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_5_6 5_6 fusion-five-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:82.6666%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: justify;\"><strong>These are the dedicated customer payment allocation channels, and we cannot guarantee that e-mails or faxes sent anywhere else will be dealt\u00a0with on time. You can pay your electricity accounts in many ways:<\/strong><\/p>\n<ul>\n<li style=\"text-align: justify;\">At any Erongo RED pay-point in cash or with a cheque only<\/li>\n<li style=\"text-align: justify;\">Direct banking<\/li>\n<li style=\"text-align: justify;\">Internet banking<\/li>\n<li style=\"text-align: justify;\">Debit order<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"--awb-bg-size:cover;width:30.6666%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><p><strong>All internet banking and FNB direct deposits:<\/strong><br \/>\n<em>Bank: <\/em>First National Bank<br \/>\n<em>Branch: <\/em>Walvis Bay\u00a028-21-72<br \/>\n<em>Account No: <\/em>62103311156<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-bg-size:cover;width:30.6666%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-5\"><p><strong>In the absence of a FNB branch:<\/strong><br \/>\n<em>Bank:\u00a0<\/em>Bank Windhoek<br \/>\n<em>Branch:<\/em>\u00a0Walvis Bay\u00a048-18-72<br \/>\n<em>Account No: <\/em>8000630203<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"--awb-bg-size:cover;width:30.6666%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-6\"><p><strong>For ex-NAMPOWER customers:<\/strong><br \/>\n<em>Bank:<\/em>\u00a0Bank Windhoek<br \/>\n<em>Branch:<\/em> Walvis Bay\u00a048-18-72<br \/>\n<em>Account No:<\/em>\u00a08000615611<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-7\" style=\"--awb-text-transform:none;\"><h3><strong>Please Note<\/strong><\/h3>\n<ul>\n<li style=\"color: #e22029;\"><strong>When making direct payments or internet payments it is very important to ensure that your account number (in full) appears as the transaction reference.<\/strong><\/li>\n<li>When making direct deposits, internet payments or multiple account payments with one deposit, the details must be faxed to the correct fax number (appearing on your account), or emailed to <a href=\"mailto:info@erongored.com.na\">info@erongored.com.na<\/a>.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-866","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - 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